Refund policy

All Sales Are Final

All purchases made on Outlet Plus are final. We do not accept returns or exchanges. By completing your purchase, you acknowledge and agree to this policy.

Damaged or Defective Items

We stand behind the quality of every item we sell. If your order arrives damaged, defective, or materially different from what was described, please contact us within 7 days of delivery at help@theoutletplus.com with your order number and photos of the issue. We will make it right at our discretion through a replacement, store credit, or refund.

Wrong Item Received

If you received an incorrect item, contact us within 7 days of delivery at help@theoutletplus.com. We will arrange for the correct item to be sent or issue a full refund.

European Union — 14-Day Right of Withdrawal

If merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days of receipt, for any reason and without justification, under applicable EU consumer protection law. Items must be unused, in original condition, and in original packaging. Contact us at help@theoutletplus.com to initiate a withdrawal.

Questions?

Contact our support team at help@theoutletplus.com and we'll respond within 1–2 business days.